2006 Sweet Home Family Medicine, P.C.
Sweet Home Family Medicine
1416 Sweet Home Road, Suite 12
Amherst, NY 14228
Phone: 716-636-7800  Fax: 716-636-7801
Welcome to Sweet Home Family Medicine!
Thank you for choosing Sweet Home Family Medicine to serve your family's health care needs.
As a primary care office, we are experienced in providing comprehensive health care for patients of all ages.


Services Offered
Complete healthcare from birth through geriatric care.
Pediatric care including well-child visits, immunizations, school and sports physicals.
Physical exams for adults, school, DOT.
Management of chronic medical conditions, such as diabetes, hypertension, and asthma.
Management of depression and anxiety.
EKGs, Breathing evaluations
Wart and mole removal

Patient Portal: Manage your medical chart

BoTox and Fillers
Cosmetic injectables

Medical Acupuncture
Pain issues: low back pain, shoulders, knees, neck, etc.
Smoking cessation

Weight Management
Click on the Weight and Wellness icon above for a full description

Appointments
Our office will make every effort to schedule an appointment in a timely manner. In most cases, we are able to see
urgent problems on the same day. If you are sick, please call as early in the day as possible so that we can
schedule you to be seen. Appointments for physicals and surgical procedures are usually booked 3-4 weeks in
advance, so please be sure to call ahead of time especially during the summer when students are returning to
school.

In order to preserve our commitment to quality care, requests for new prescriptions and antibiotics require an
appointment. It is difficult to diagnose and accurately treat an illness without an office visit.

If you are unable to keep your appointment, please notify the office as soon as possible.

Answering Service/On Call Physician
In a life-threatening emergency, please call 911!
A Sweet Home Family Medicine staff member is available on-call 24-hours a day, 7 days a week. To reach the on-
call physician, please phone our office at 636-7800 and follow the prompts. It is important that you leave the phone
number you can be called back at and if you have a caller-ID block, it must be turned off.

Prescription Refills
Refill requests are reviewed and phoned into your pharmacy within 24 hours. In some cases, your physician may
request that you make an appointment before refilling your medication. We ask that you contact your pharmacy to
see if a prescription is ready for pickup.  Narcotic and other controlled substance prescriptions must be picked up
in person.  There can be NO EARLY REFILLS for controlled substances, in compliance with New York State law.
Additionally, a written agreement between recipients of controlled substances and SHFM may be required.

Referral Requests
Many insurance companies require you to obtain a referral from your primary care doctor prior to seeing a
specialist. More often than not, there are conditions that can be evaluated and treated by your family physician and
do not require a referral to a specialist. It is important that you are aware of your insurance company’s policy
regarding referrals and that you call in advance of your appointment to obtain one.

New Patients
Your first visit at our office gives both you and your physician an opportunity to meet one another and to review your
health history. You will receive a complete physical exam and receive any orders for blood work at that time. Please
be sure to bring all necessary forms, which are available for you to complete online, your insurance card, and a
complete list of medications that you are taking.

We may request your previous medical records on your behalf and you will be asked at the end of your visit to sign
a Record Release form.

Hospital Affiliations
Sweet Home Family Medicine is affiliated with Millard Fillmore Suburban Hospital and Kenmore Mercy Hospital.  
Sweet Home Family Medicine utilizes the Hospitalist services at these facilities.

Hospitalists are Physicians who specialize in the acute care of hospitalized patients only. They may care for our
patients in the event of a hospitalization and are available at the hospital all day in case any changes in the patients
condition occurs. These Physicians will communicate regularly with us and will provide us with a detailed outline of
your care upon your discharge from the hospital.

While these physicians will provide our patients with specialized acute care in the hospital, Sweet Home Family
Medicine remains involved in your care. We are "on call" and available by phone 24 hours a day, 7 days a week.

Phone Calls
Our staff generally make return phone calls several times throughout the day as their schedules permit. If you have
an urgent problem, please let our staff know so that your call can be handled accordingly. If you are calling
regarding lab results or x-ray reports, your call generally will be returned within 48 hours.

Medical Records
Our staff is dedicated to ensuring patient confidentiality at all times. Your health information can only be released
with your consent. A medical records privacy policy form is available online. Please understand that it is our office's
policy to not disclose any information regarding your health without your written consent, this includes giving lab or
test results to spouses, unless a special privacy form is signed.

You can request a copy of your records; however, there is a processing fee of $0.75 per page.

Form Completion
Please provide our office with ample time to complete forms needed for work, school, disability, workers’
compensation. In general, we are unable to complete these at the time of your visit and require 7
business days to do so. You may also need to sign a consent form to release this information.